1. Introduction and Scope
This Privacy Policy applies to all members and visitors of the phclub platform, including anyone who accesses the website or mobile application from within the Philippines or while travelling abroad. By creating a phclub account or continuing to use the platform, you acknowledge that you have read, understood, and agreed to the practices described in this policy. phclub is committed to handling your personal data responsibly, transparently, and in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine regulations. This policy covers the types of information we collect, the purposes for which it is used, the parties with whom it may be shared, and the security measures in place to protect it. We review and update this policy periodically, and the effective date at the top of this page reflects the most recent revision. If you do not agree with any part of this policy, you should discontinue use of the platform and contact our support team to request account closure.
2. Information We Collect
When you register for a phclub account, we collect personal information including your full legal name, date of birth, residential address, email address, and mobile phone number. During the identity verification process, we collect copies of government-issued identification documents such as a passport, driver's licence, or Philippine national ID. For financial transactions, we record deposit and withdrawal amounts, the payment methods used, and any reference numbers associated with those transactions. We also collect technical data automatically when you use the platform, including your IP address, device type, operating system, browser type, session duration, and pages visited. Game and betting activity records are maintained as part of our standard platform operations. Where you contact our customer support team, the content of those communications — including chat transcripts, emails, or call records — may be retained. All data collection is proportionate to the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
3. How Your Data Is Used
The primary purpose for collecting your personal data is to operate and maintain your phclub account, including verifying your identity, processing your transactions, and ensuring that all activity on your account is legitimate. We use your contact details to send you important account notifications, transaction confirmations, and security alerts — these communications are necessary for the safe operation of your account and cannot be opted out of. Your data also enables us to comply with anti-money-laundering (AML) obligations, responsible gaming requirements, and other regulatory duties imposed on licensed gaming operators in the Philippines. Where you have opted in to receive promotional communications, we may use your contact details to inform you of relevant offers, bonuses, or platform updates that may be of interest to you; you may withdraw this consent at any time through your account settings. Technical and behavioural data collected during your sessions helps our team identify performance issues, improve platform stability, and enhance the overall user experience across different devices. We do not use your personal data to make any automated decisions that produce significant legal or similarly important effects on you without your knowledge.
4. Data Sharing and Third Parties
phclub does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes under any circumstances. We do share data with carefully selected service providers who assist us in operating the platform, including payment processors who handle your deposit and withdrawal transactions, identity verification companies who confirm the authenticity of your documents, and technology providers who support our platform infrastructure. Each of these third parties is subject to strict contractual obligations requiring them to keep your data confidential and to use it only for the specific purpose for which it was shared. We may also disclose your personal information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights and safety of our members or the public. In the event that phclub undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity subject to the same privacy protections described in this policy. We will notify you of any such change through the contact details registered on your account before the transfer takes effect.
5. Data Security
phclub employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the phclub platform is encrypted using secure protocols, ensuring that your information is protected in transit. Account access is secured through password authentication, and we strongly encourage all members to choose a strong, unique password and to enable any additional verification options made available in their account settings. Our internal access controls ensure that only authorised personnel can access member data, and only to the extent necessary to perform their job functions. We conduct regular security reviews and vulnerability assessments to maintain the integrity of our systems. In the unlikely event of a data breach that poses a risk to your rights or interests, phclub will notify you and the relevant Philippine regulatory authority within the timeframes required by law, and provide clear guidance on any steps you should take to protect yourself.
6. Data Retention and Your Rights
We retain your personal data for as long as your phclub account is active and for a period thereafter as required by applicable Philippine law, regulatory obligations, and our internal data governance policies. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account in line with AML and gaming regulatory requirements. You have the right to request access to the personal data we hold about you, to request correction of any inaccurate information, and to request the deletion of data that is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations. To exercise any of these rights, please contact our support team using the details provided in the footer of this page and we will respond within the timeframe required by the Data Privacy Act of 2012. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. phclub is committed to resolving any data-related concerns promptly and professionally, and we encourage you to reach out to our team directly in the first instance before escalating to a regulatory body.